Privacy Policy
Last updated September 3, 2026
Ondo ("we," "us," "our") provides an AI voice receptionist service that answers phone calls on behalf of businesses, books appointments, takes messages, and follows up by text. Ondo is operated by Everbreeze Heating and Air. This policy explains what information we collect, how we use it, and how it's protected.
Information we collect
- Call audio and transcripts between callers and an Ondo voice agent.
- Phone numbers of callers and the businesses whose calls Ondo answers, and of anyone a call is transferred to.
- Names, email addresses, and appointment details a caller provides when booking an appointment or leaving a message.
- Account and business information entered by business owners using Ondo, such as business name, hours, and agent configuration.
- Standard technical data such as log and usage data from using our dashboard.
How we use this information
- To operate the voice agent: understanding callers and responding to them.
- To carry out what a caller asked for on a call — booking an appointment, recording a message, or transferring the call to a person.
- To send a one-time confirmation text after a call, when a business has that feature turned on, confirming an appointment or message back to the caller.
- To give the business whose call it was a transcript, call log, and analytics through the Ondo dashboard.
- To operate billing for businesses subscribed to Ondo.
We do not sell caller or customer information, and we do not use it for marketing to callers.
Service providers
We use third-party service providers to operate Ondo, including telephony and messaging (Twilio), speech transcription and synthesis, AI language processing, calendar scheduling, payment processing, and cloud hosting. These providers process data only as needed to provide their service to us and are not permitted to use it for their own marketing purposes.
Text messages
An Ondo voice agent is upfront with callers on the call itself — for example, many agents tell callers at the start of a call that it may be recorded. The same practice applies to texting: if a business enables follow-up texts, the agent tells the caller, out loud, on the same call — right after booking their appointment or recording their message, before the call ends — that a one-time confirmation text is on its way. For example, after a booking, the agent says something like:
"You're all set — your appointment is booked. A text confirming this is on its way. Reply STOP at any time if you'd rather not receive it."
That single text is sent right after the call ends, from the business's own phone number, confirming the appointment or message back to the caller. No other texts are sent — no marketing, no recurring messages. Every text also repeats the same opt-out instructions in writing, so the caller has two chances to decline: hearing it on the call, and reading it in the text itself. We do not share, sell, or provide your mobile phone number or messaging consent data to third parties or affiliates for marketing or promotional purposes. Message and data rates may apply. Reply STOP at any time to stop receiving further texts, or HELP for help.
Data retention
We retain call transcripts, recordings (when enabled), and related records for as long as the business's Ondo account is active, or as needed to comply with legal obligations.
Contact us
Questions about this policy or your information can be sent to info@everbreezesitepix.com.